How organizational culture shapes digital transformation (external link)
Interview to: Nik Puri and Dan Alig
Knowledge@Wharton – August 9, 2019

“When large organizations launch so-called digital transformation initiatives, it is often believed that integrating new technology with existing systems poses the biggest challenge. But that is not necessarily the case. Often, grappling with organizational culture presents a bigger problem. While some firms have a DNA that accepts change relatively easily, others are far more resistant. Navigating the balance between the culture and technology together is one of the toughest challenges of digital transformation.”

Managing technology for the post-digital era (external link)
Authors: Paul Daugherty
MITSloan Management Review – August 14, 2019

“An emerging technology stack made up of distributed ledgers, artificial intelligence, extended reality, and quantum computing will drive business growth and innovation”

Architecting an operating model (external link)
Authors: Deloitte – August 5, 2019

“Many transformation efforts begin with reinventing the operating model. How to keep such a big project on track? This article, fourth in a series, explores how successful transformations align models with clear strategies.”

What is agile customer experience and how do you deliver it? (external link)
Authors: Rachel Lane
Mycustomer.com – August 12, 2019

“When we talk about agile customer experience it’s difficult not to get into buzzwords and phrases. It absolutely is about getting ahead of the customer and failing fast, but it’s also about getting organised in every element of every pillar of your CX programme”

Data management roles: data architect vs data engineer, others (external link)
Authors: Evelyn Bleed
Tech Target – August 13, 2019

“As more organizations become aware of the important role data plays in their overall business practices, there’s more demand for skilled workers to handle various data management roles. But there’s also more confusion around the differences between positions like data architect, data modeler and data engineer, and which ones are most valuable to an organization”

Why your customers should be central to your innovation efforts (external link)
Authors:Vicky Huff
Strategy+Business – August 13, 2019

“There’s a big mistake that a lot of companies make. It’s one that until a few years ago was common in my own organization, and it stems from a worthy goal: to boost innovation. The mistake is adopting what I call the “science fair” mentality: encouraging employees throughout the organization to innovate freely but without much, if any, direct contact with the very customers these innovations are intended for.”

7 reasons not to use Scrum (external link)
Authors: Willem-Jan Ageling
Medium – August 14, 2019

“Some see Scrum as solution for all problems. Many have jumped on the Scrum bandwagon. However Scrum isn’t suited for every environment. Here are 7 reasons why Scrum might not be suited for you.”

Creating leaders at every level (external link)
Authors: David Nast
Raconteur – August 13, 2019

“It is said that leadership is an attitude, management a position, so how can businesses encourage the attitude that any employee, including those outside the C-Suite, should consider themselves a ‘leader’?”

The pros and cons of using AI in HR (external link)
Authors:Virginia Matthews
Raconteur – August 2, 2019

“There may be a lot to get your head around, but artificial intelligence in human resources is already a reality. Four experts debate the challenges and opportunities”

Understanding the science of decision making (external link)
Authors: Virginia Matthews
Raconteur – August 5, 2019

“Exploring why we behave the way we do can unlock key customer insights for brands and have a significant impact on the bottom line”



Rewiring the Brain narrated by Gillian Anderson and scripted by Nigel Warburton

Do you worry that screen-based devices – computers, video games and smartphones – are rewiring your brain? Perhaps you should; because they certainly are. But will the changes mean generations plagued with attention disorders and poor social skills or will it boost creativity?

From the BBC Radio 4 series – A History of Ideas. http://www.bbc.co.uk/programmes/b04bwydw
A History of Ideas is a new radio series about big questions, with Melvyn Bragg chairing discussions about beauty, freedom and justice (among other things). http://www.bbc.co.uk/historyofideas
This project was possible in partnership with The Open University http://www.open.edu/openlearn/history…
and the animations were created by Cognitive.