The Surprising Link Between the Economy and Personnel Evaluation (Inglese – link esterno)
Autori: Nina Sirola
In: Insead Knowledge – February 12, 2018

“Macroeconomic changes lead to bias in how we assess the work of others.
In Outliers, nonfiction writer Malcom Gladwell makes the point that typically success does not result uniquely from hard work or innate smarts. Often, luck, good timing, privilege or some other external circumstance provides the boost to push a qualified person into the ranks of the highly successful.
By analogy, in the corporate world, most work is marked by some level of disconnect between the quality of the work itself and the outcome the work produces. For example, investors who make prudent decisions sometimes garner lower profits than those who take reckless risks. This makes accurately evaluating work a challenging task for managers.”

Why Tech Innovation Isn’t the Answer Everyone Thinks It Is (Inglese – link esterno)
Autori: W. Chan Kim, Renée Mauborgne
In: Insead Knowledge – March 07, 2018

“Value innovation is the cornerstone of new market creation.
The climb in the United States stock market over the last year has been greeted warmly by many, investors especially. That does not, however, take away the day-to-day challenges most businesses face. Think stiff competition, shrinking demand and squeezed profits. The newspaper and magazine industries can certainly attest to that. Many have been forced to close their doors, consolidate or let people go to survive, never mind thrive, while the stock market has reached previously unimagined new heights.”

Why Our Brains Fall for False Expertise, and How to Stop It (Inglese – link esterno)
Autori : Khalil Smith
In: Strategy+Business – March 02, 2018

“Once we are aware of the shortcuts our minds take when deciding who to listen to, we can take steps to block those shortcuts”

Why Timing Is – Almost – Everything (Inglese – link esterno)
Intervista a Daniel H. Pink
In: Knowledge@Wharton – February 28, 2018

“It seems modern life has become a 24-hour frenzy of productivity, where to-do lists get longer and sleep is often sacrificed. Night owls and morning larks alike have had to adjust their internal rhythms to match the pace of the world around them. But decades of solid research indicate doing that may not be the best way to reach peak efficiency or make good decisions. ”

Taxing Robots – Opportunity or Pipe Dream? (Inglese – link esterno)
Autori: Malcolm James
In:European Financial Review, February 08/2018

“Bill Gates has suggested that taxing robots might be a means of providing people with an income when AI has displaced humans in performing many tasks. Whilst this has a number of attractions and addresses several contemporary tax issues, there are also several problems of implementation and there may be more practical means of achieving this goal.”

The Real Industry 4.0 Challenge (Inglese – link esterno)
Autori: Richard Markoff,Ralf Seifert
In: European Business Review – March 18, 2018

“As the manufacturing industry enters into the fourth industrial revolution or the Industry 4.0, supply chain leaders are challenged to make their enterprise processes more digitised – in order for their supply chain to become efficient, customer-focussed and agile. However, with the increasing demands and risks associated with the avalanche of technologies in the manufacturing industry, are companies truly ready for the Industry 4.0?”

How to use data science to understand customer emotions and decisions (Inglese – link esterno)
Autori: Seth Grimes interviews Peter Dorrington
In: MyCustmers – February 19, 2018

“”Behavioural economics and psychology show us that much of human decision-making is based in the world of emotion and cognitive bias, not logic,” … Businesses desire to make use of this insight, so “We’ve moved down a path to determine how to operationalise emotion, putting core insights on emotion into practices as we design, build and operate elements of the customer experience… This is not a prediction of how the customer will feel in the future; instead, it is an explanation of what they are likely to do as a result of feeling that way”.”


October 2017, Marco Alverà at TED@BCGMilan

The surprising ingredient that makes businesses work better

What is it about unfairness? Whether it’s not being invited to a friend’s wedding or getting penalized for bad luck or an honest mistake, unfairness often makes us so upset that we can’t think straight. And it’s not just a personal issue — it’s also bad for business, says Marco Alverà. He explains how his company works to create a culture of fairness — and how tapping into our innate sense of what’s right and wrong makes for happier employees and better results.