Surviving in an Increasingly Digital Ecosystem (Inglese – link esterno)
Autori: Peter Weill, Stephanie Woerner
In: Mit Sloan Management Review, November 17/2017

“In summer 2015, MIT Sloan Management Review published our article “Thriving in an Increasingly Digital Ecosystem,” which introduced four business models for the digital era. We argued that given the amount of turmoil digital disruption is causing, it’s time for companies to evaluate these threats and opportunities and start creating new business options.”

What Sets Breakthrough Strategies Apart (Inglese – link esterno)
Autori: Teppo Felin, Todd Zenger
In: Mit Sloan Management Review, November 27/2017

“Strategy advice has taken a rather negative tone of late. Consultants and scholars alike seem obsessed with eradicating bias and error in human judgment and decision-making. A virtual cottage industry has emerged to offer advice how to do that, often pushing managers to replace flawed human judgment with big data analytics and various computational tools. Given this abysmal view of human judgment, it’s no wonder that some authors have suggested that algorithms and artificial intelligence (AI) should play a greater role in strategic decisions.”

The Coming Way of Digital Disruption (Inglese – link esterno)
Autori: Leslie H. Moeller, Nick Hodson, Martina Sangin
In: Strategy+Business, November 30/2017

“For the past 30 years, business has changed dramatically because of digital innovation — but only up to a point. Although many practices, products, and services have evolved, and a few sectors (such as media) have been fundamentally changed, very few enterprises have had their core businesses disrupted. But that is about to change, in a way that will — or should — affect the strategy of your company.”

Creating Defining Moments for Your Customers (Inglese – link esterno)
Autore : Theodore Kinni
In: Strategy+Business, November 22/2017

“Chip and Dan Heath explain how to add defining moments to your customer experience.”

The Global Economy in 2018 (Inglese – link esterno)
Autore: Michael Spence
In: Project Syndacate, November 28/2017

“The global economy will confront serious challenges in the months and years ahead, and looming in the background is a mountain of debt that makes markets nervous – and that thus increases the system’s vulnerability to destabilizing shocks. Yet the baseline scenario seems to be one of continuity, with no obvious convulsions on the horizon.”

How Attention from Top Managers Impacts Innovation (Inglese – link esterno)
Autore: Felipe Monteiro
In: Insead Knowledge, November 28/2017

“When companies acquire external knowledge, they need to make sure management attention doesn’t wane.”

Why the call centre will be dead within 5 years (Inglese – link esterno)
Autore: Andy Peart
In: MyCustomer, December 1/2017

“The call centre will be dead in five years. I know. It’s a pretty bold claim. But if you stick with me I’ll explain not only why I think it’s possible, but how you can do it, and why you should, too.”


September 2017, Zeynep Tufekci at TEDGlobal>NYC

What is needed from the public and private sectors to ensure that the Fourth Industrial Revolution benefits all of humanity?

We’re building an artificial intelligence-powered dystopia, one click at a time, says techno-sociologist Zeynep Tufekci. In an eye-opening talk, she details how the same algorithms companies like Facebook, Google and Amazon use to get you to click on ads are also used to organize your access to political and social information. And the machines aren’t even the real threat. What we need to understand is how the powerful might use AI to control us — and what we can do in response.