Could chatbots ever completely replace human agents? (Inglese – link esterno)
Autore: Neil Davey
In: MyCustomer.com, May 11/2017

“While 2016 was a breakout year for chatbots, it is worth putting the technology’s emergence in perspective. Forrester research reveals that very few of the largest organisations have rolled out the digital assistants, with only 13 of the 128 Fortune 500 firms it surveyed offering true chatbots by the end of last year.”

From AI to old folk: The nine global trends that will drive customer engagement. (Inglese – link esterno)
Autore: Chris Ward
In: MyCustomer.com, May 16/2017

“At Gartner’s Customer Experience and Technology Summit last week, there was future-gazing and prophesising aplenty when it came to the impact artificial intelligence, the Internet of Things, smart ecosystems and robots might have on the globe. And Don Scheibenreif, a vice president and distinguished analyst at Gartner, highlighted nine customer engagement trends within this area of discussion that every business should currently be considering.”

Deming, Darwin and Mrs. Doubtfire: How the Seven Deadly Disruptors are Changing Manufacturing. (Inglese – link esterno)
Autore: Christopher Surdak
In: European Business Review, May 5/2017

“In this age of disruptive change, technological innovations can either ease all your worries or bring you the greatest discomforts you’ve ever known. Christopher Surdak elaborates on the Seven Deadly Disruptors that are changing manufacturing, and will inevitably change our lives.”

Twelve forces that will radically change how organizations work. (Inglese – link esterno)
Autori : Vikram Bhalla, Susanne Dyrchs, Rainer Strack
In: bcg.perspectives, March 27/2017

“Ranging from automation to demographic shifts to the rise of the freelance economy, these forces are revolutionizing the global market for talent. This report—the first in a series—takes a comprehensive look at how the forces will play out. Is your company ready?”

The dangers of platform monopolies. (Inglese – link esterno)
Autore: Sangeet Paul Choudary
In: Insead Knowledge, May 8/2017

“Predatory business development practices could cause risks for the platform ecosystem.
Platform businesses, such as Amazon, Google and Facebook, have come to dominate their respective markets. They have generated massive network effects by facilitating exchanges with technology. As these platforms get more popular, their user value increases, leading to a virtuous cycle where the entire market coalesces around them.”

Five challenges that could derail a succession plan. (Inglese – link esterno)
Autore: Morten Bennedsen
In:Insead Knowledge, May 2/2017

“The obstacles Peugeot, Kikkoman, Tata Group and other iconic global family firms learned to overcome.
Chinese family firms are a force for change in China, bringing a renewed interest in family entrepreneurship to the forefront. Notwithstanding the rapid changes taking place at the very core of Chinese family businesses, founders share five common challenges when it comes to succession. By reflecting on the simple principles below, owner-managers can advance the succession process in their firms without the disruption that often characterises poorly prepared transitions.”

Does the hype exceed reality for precision medicine? (Inglese – link esterno)
In: Knowledge@Wharton, April 27/2017

“American healthcare is expensive, and the political debate continues to rage about how best to pay for it and reduce costs, particularly for Obamacare. One sign of the financial stress: “Medical bills have become the single-largest cause of personal bankruptcy,” notes a recent article in the Journal of the American Medical Association (JAMA). But as health care continues to eat an increasingly bigger chunk of the U.S. GDP, while not scoring particularly well on international quality of care measures for advanced countries, there is another strong undercurrent in medicine that is advancing in a positive direction. That is: a revolutionary approach to tackling disease called precision medicine (or personalized, or genomic medicine), which promises to deliver care that is both more lifesaving and more cost-effective than current therapies.”


On Wednesday, January 25, 2017, former Baidu chief scientist, Coursera co-founder, and Stanford adjunct professor Andrew Ng spoke at the Stanford MSx Future Forum. The Future Forum is a discussion series that explores the trends that are changing the future. During his talk, Professor Ng discussed how artificial intelligence (AI) is transforming industry after industry.