LE BUONE LETTURE IN RETE

Innovating at the Intersections (Inglese – link esterno)
Autori: Nathan Furr et al.
In: Insead Knowledge, February 14/2017

“The most valuable innovation is often found at the intersection of firms’ capabilities. Exploiting these opportunities requires a new approach to collaboration. Innovation in large organisations is traditionally nurtured and deployed internally. As a result, solutions are often inward-looking, missing the chance to seize opportunities and address chronic and systemic problems found at the ecosystem level.”

Three ways to get ahead of the digital competition (Inglese – link esterno)
Autore: by Liri Andersson
In: Insead Knowledge, January 12/2017

“Leaders seeking to capture value in the digital age need to expect the unexpected. To thrive in the digital age, business leaders need to accept that competition, like technology, has transformed. It is no longer primarily direct, of the same size, or from predictable geographical locations; nor does it come from firms with similar value propositions and cost structures.”

Think like they think to do what we do: the creative strategy framework (Inglese – link esterno)
Autore: Douglas Davis
In: European Business Review, January 23/2017

“Though clients request our services for a variety of reasons, they show up with different forms of the exact same request: “Solve my problem”. This article based on the Creative Strategy and the Business of Design, discusses the importance of creativity in a business discussion’s final outcome’s success.

Why Humans Distrust Algorithms – and How That Can Change (Inglese – link esterno)
Wharton’s Cade Massey and Joseph Simmons discuss how to overcome ‘algorithm aversion’
In: Knowledge@Wharton, February 13/2017

“Mathematical models have been used to augment or replace human decision-making since the invention of the calculator, bolstered by the notion that a machine won’t make mistakes. Yet many people are averse to using algorithms, preferring instead to rely on their instincts when it comes to a variety of decisions. New research from Cade Massey and Joseph Simmons, professors in Wharton’s department of operations, information and decisions, and Berkeley J. Dietvorst from the University of Chicago finds that control is at the core of the matter. If you give decision-makers a measure of control over the model, they are more like to use it.”

In Defence of Globalization (Inglese – link esterno)
Autore: Jim O’Neill
In: Project-Syndicate, January 17/2017

“I was recently in beautiful Chile for a Futures Congress, and I had a chance to travel south to the very tip of Latin America. I also recently made a BBC radio documentary called “Fixing Globalization,” in which I crisscrossed the United Kingdom in search of ideas for improving certain aspects of it and discussed topical issues with well-known experts. In both cases, I saw things that convinced me that it is past time for someone to come to globalization’s defense.”

The Thought Leader Interview: GE’s Bill Ruh on the Industrial Internet Revolution (Inglese – link esterno)
Autori: Art Kleiner and John Sviokla
In: Strategy+Business, February 1/2017

“According to Bill Ruh, the underpinnings of our industrial society will be profoundly changed by 2020. Every form of large-scale machinery will be suffused with sensors and software controls, all more and more interoperable. Increasing productivity, raising profits, eliminating waste, ensuring environmental quality, and improving manufacturing processes will all be automated activities, functions of a kind of ghost in the machine.”

How to integrate automated service with live agents (Inglese – link esterno)
Autore: Elena Lockett
In: MyCustomer.com, February 10/2017

“he future is automation and customer service (CS) is not exempt from this change. With chatbots, virtual reality and artificial intelligence paving the way for a better future, how will this affect CS and the experience customers have all become accustomed to? When Facebook launched its own chatbot, many saw this as the beginning of the end for human CS and a loss of many jobs.”

PILLOLE VIDEO DA YOUTUBE – RSA Animate

In this RSA Animate video, Dave Coplin, Chief Envisioning Officer at Microsoft, imagines what might be possible if more organisations embraced the full, empowering potential of technology & encouraged an open, collaborative & flexible working culture.