Perspective on Performance (Inglese – link esterno – PDF 3,9 MB)
La newsletter di PMA (Performance Management Association)
Volume 11, Issue 2, 2014

Six rules to help companies create better customer experiences (Inglese – link esterno)
Autore: Lynn Tsoflias
In: Mycustomer.com January 22/2015
“Creating great customer experiences hinges as much on your listening skills as it does on your product, as well as on several other factors. Follow these six rules to build better customer experiences.”

Turning Competition into Collaboration (Inglese – link esterno)
Autore: Venugopal Gupta:
In: Insead Knowledge, December 09/2014
“Competition is healthy but winning can come at a hefty price. Sometimes the swiftest way forward is to replace conflict with collaboration.”

Most of the tools managers use to craft business strategy today were developed in the 20th century. Strategy formulation needs an update.
Read more at http://knowledge.insead.edu/blog/insead-blog/why-the-old-paradigms-of-strategy-development-are-out-of-date-3303?nopaging=1#oiAcwMlWGTo7v0Yh.9.”
From Corporate Social Responsibility to Business Model Innovation (Inglese – link esterno)
Autore: Loic Sadoulet
In: Insead Knowledge, November 20/2014
“Compassion, enlightened self-interest and an innovative approach can make CSR projects a viable part of your business operation.”

Culture Can Mane or Break Strategy (Inglese – link esterno)
Autore: Martin Roll
In: Insead Knowledge, December 3/2014
“Without a deep and accurate assessment of their organisation’s culture, boards and management teams will find it very challenging to initiate and implement strategic change.”

What Resilience Means and Why It Matters (Inglese – link esterno)
Autore: Andrea Ovans
In: HBR Blog Network, January 9/2015
“A small but intriguing new survey by a pair of British consultants confirms the importance of resilience to business success.”

How Income Inequality May Be Hurting Economic Growth (Inglese – link esterno)
Discussione tra Stefano Scarpetta e Joao Gomes
In: Knowledge@Warton, January 19/2015
“Economic growth is the casualty of a widening gap between the rich and the poor among member countries of the Paris-based Organisation for Economic Co-operation and Development (OECD), according to a report issued last month”


In this new RSA Short, Dan Pink shows us how to influence others more effectively.